Senior E-Commerce Executive

Roles & Responsibilities:

• Managed and maintained product listings across multiple international e-commerce platforms including Amazon, Walmart, Etsy, and eBay.
• Oversaw operations for reputed e-commerce sellers/vendors in the USA, UK, and Europe, along with domestic clients, ensuring seamless execution and account performance.
• Handled end-to-end inventory management, cataloguing, and account monitoring for international clients, while implementing brand protection measures across marketplaces.
• Coordinated closely with customer support teams to resolve order-related queries, ensuring timely and accurate communication with clients.
• Acted as the primary liaison between the support teams and various e-commerce platforms, proactively identifying and resolving issues to meet business objectives.
• Conducted in-depth keyword research and competitive analysis to enhance product visibility and optimize listings for better organic reach.
• Addressed and resolved seller and buyer grievances across platforms, maintaining high service quality and customer satisfaction.
• Ensured a superior customer experience through optimized listings, accurate product information, and responsive communication on all channels.
• Gained a comprehensive understanding of each client's business model, providing tailored support via email, chat, and phone.
• Reported critical issues and operational risks to management and provided actionable insights for resolution.
• Delegated project-specific tasks to junior team members based on their skill sets and expertise, promoting team efficiency and growth.
• Monitored and tracked project progress, ensuring timely achievement of both short-term and long-term milestones.
• Delivered regular project status reports to stakeholders, facilitating transparent and data-driven decision-making.

Eligibility Criteria:

• The candidate must have pursued/ be pursuing BBA/MBA/B.Com/PGDMBCA/ BE/MCA/MBDA or any other relevant qualification.
• Prior 1+ Year experience in E-Commerce account handling.
• He/she should possess sound knowledge of MS Word, MS Excel and Email correspondence.
• Fluency in English communication would be considered a major plus point.
• Strong interpersonal, analytical and result-oriented skills would be looked upon.

Job Types: Full-time, Permanent

Pay: Up to ₹27,000.00 per month

Application Question(s):

• Are you from Indore, Madhya Pradesh?

Language:

• Do you have fluency in English? (Required)

Work Location: In person