Role Description: Provide real\-time assistance in support of client projects. Responsible for documentation and formatting of documents in office suite based on the requirements\/instructions and ensure timely delivery of high quality output.

Qualifications: Graduate in any discipline

Technical Qualifications: MS\-Office

Organization Structure: Report to the CM\/ACM

Work Schedule: Ability to work flexible schedule during day, night and weekend shifts

Description of Responsibility:

Complete all assigned jobs as per committed time, in an accurate and client specific manner

Raise any discrepancies or clarification with SMEs\/Shift leads and get it clarified

Keep shift leads\/client managers proactively informed of any delay in delivering job over deadline.

Adhere to information security, print security and physical access procedures

Check on daily basis for feedback

Ensure process adherence at all times

Knowledge Skills \/ Competencies:

Proficient in MS Office Suite \- Word, PowerPoint, Excel

Good oral and written communication skills

Excellent presentation and layout skills

Adaptability \/ Flexibility

Ownership Accountability

Team player

Key Performance Indicators:

Utilization, Efficiency

Quality score vs target

On\-time delivery score vs target

Productivity score vs target

Attendance and Timelines

Technical competency

Oral \/ written communication

Willing to go extra mile EG: Interested in continuous learning

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Senior Document Specialist