Senior Director- Training and Quality [Travel]

The Training leader is responsible for the following areas:

1. Delivery of effective end-of-the-end training and learning services:

• Owns and is responsible for account(s) wide end to end learning services for programs and clients, single point of contact and chief decision maker for Consultant Learning within the geography


• Responsible for the entire end to end training process (pre-hire, new hire training, ongoing training and learning, knowledge management) and the performance results and outcomes from them


• Owns in-class attrition and training throughout through driving an effective classroom, nesting ongoing training experience.


• Responsible for training recovery efforts for program enrolled PIP through effective training needs and root cause analysis and deployment of multiple learning solutions to address gaps identified


• Responsible for managing client relationships and the consistency of communication between key client contacts for the training/learning organization


• Owns deployment of standard CLS COE processes (and customizations as needed) including process design, inventory and change management. Owns deployment of CLS technology and infrastructure within the geo

2. People and Resource Management

• Plan and enable effective delivery to client headcount demands across the country/geo, including new hire training, nesting, update management and ongoing training/learning through effective forecasting of required training personnel and activity


• Responsible for all training personnel within the geography, including performance management, career development, and ongoing learner


• Responsible for all training infrastructure (physical and technology) within the country forecasts potential growth and makes decisions on appropriate investments needed to scale accordingly

3. Strategic Growth, Expansion and Talent Development

• Partners with global (business development, client services, country leadership, global expansion, among others) and local teams on strategic growth and expansion in within the country/geo, represents the department in all sales and new client acquisition forums for the country/geo


• Owns partnerships with local universities/colleges, government units, industry bodies and vendor partners to drive talent building initiatives to improve talent pipeline and quality


• Drives deployment of key initiatives to drive alternative learning methodology (e-learning, virtual learning) and improves talent capability through certification programs, domain learning paths and other capability creation and development programs