Job
Description
The Role - As the Senior Director of Customer Onboarding Implementation , you will define and execute the strategic vision for a global, fully remote onboarding organization , ensuring customers successfully realize value in a net-new product category within a rapidly evolving industry. This role is pivotal in driving revenue retention, customer advocacy, and long-term success , positioning Sprinto as a leading challenger in a highly competitive market dominated by well-funded incumbents . You will build, scale, and optimize a high-impact onboarding function, balancing operational efficiency with exceptional customer engagement . Success in this role requires a blend of strategic clarity and hands-on execution , enabling Sprinto to scale towards $100M ARR and beyond while maintaining best-in-class customer onboarding experiences. What are the key responsibilities of the role Define Execute Onboarding Strategy - Develop a scalable, value-driven onboarding approach that enhances retention, advocacy, and product adoption . Leadership Team Development - Recruit, mentor, and grow a globally distributed, high-performing onboarding team in a fully remote environment . Drive Adoption in a New Product Category - Enable customers to navigate GRC automation , a novel and complex space, through education, enablement, and adoption strategies . Hands-On Customer Engagement - Work closely with key customers to understand evolving use cases , identify pain points, and influence product evolution . Cross-Functional Collaboration - Align onboarding efforts with Sales, Success, Support, Product, and Marketing to drive an effective go-to-market strategy. Onboarding at Scale - Manage hundreds of concurrent onboarding journeys , leveraging automation, analytics, and scalable frameworks to maximize efficiency, retention, and product adoption. What are the key requirements of the role 12+ years of experience in B2B SaaS onboarding, customer success, or implementation , with 5+ years in a senior leadership role . Proven track record in scaling onboarding functions in a high-growth, multi-product environment , catering to both SMB and Enterprise segments . Strong technical acumen with expertise in product implementation, API integrations, and automation . Hands-on leadership in a remote setup - ability to hire, develop, and lead globally distributed teams while maintaining a culture of high performance and accountability . Data-driven mindset - strong grasp of onboarding tools, analytics, and automation to measure and optimize onboarding success. Exceptional stakeholder management - ability to influence cross-functional teams, executives, and customers . Preferred: Experience in compliance, GRC, cybersecurity , and scaling onboarding for global markets . Benefits - Remote First Policy. 5 Days Working With FLEXI Hours. Group Medical Insurance (Parents, Spouse, Children). Group Accident Cover. Company Sponsored Device. Education Reimbursement Policy.
