Senior Desktop Engineer

Tata Consultancy Services

8 - 10 years

6 - 16 Lacs

bengaluru

Posted:23 hours ago| Platform:

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Skills Required

desktop engineering desktop management desktop support desktop administration desktop troubleshooting application troubleshooting vdi intune sccm windows 10

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings!!!

TCS is hiring...

Role: Senior Desktop Engineer

EXP: 8-10 YEARS

LOCATION: Bengaluru

The associate responsible for ensuring adherence to Desktop Engineering processes, resolving desktop L3 tickets with in SLA, generating SLA reports and other project management report

Responsibilities:

Understanding application deployment process using SCCM/SI
Understanding and following Desktop Engineering processes for Support
Understand customer problem and provide timely resolution
Helping customers solve technical issues with telephone support
Answering questions from customer about the features and capabilities of Desktop Engineering related technologies
Developing customer-facing documentation on an as-needed basis
Excellent written and oral communication skills
Performing end-to-end analysis, solution identification and documentation
Communicating customer needs and wishes to development and engineering teams
Timely generation of required SLA reports • Planning resource availability and utilization Encouraging initiative and leadership amongst team members
Forecasting resource requirement
Assessing and filling up open positions
Negotiating with the stakeholders when needed
Planning and encouraging learning amongst team members
Generating SLA reports
Presenting project management reports to the stakeholders
Ensuring adherence to Desktop Engineering processes

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