Senior Desktop Engineer

Job Description

Location

Designation

Roles & Responsibility:

• Troubleshoot and maintenance resolve complex hardware and software issues for end-user

• Perform regular and maintenance resolve complex hardware and software issues for end-users devices

• Install Provide and configure new computer systems and software applications as needed • Provide and configure new computer systems and software applications as needed advanced technical support via phone, email, and in-person interactions

• Kaspersky Antivirus knowledge

• Manage and prioritize multiple support tickets using a ticketing system

• Conduct system backups and data recovery operations

• Monitor and maintain the performance of the desktop environment to ensure optimal operation

• Collaborate with network and infrastructure teams to address connectivity and performance issues

• Create and update documentation for IT processes, procedures, and troubleshooting guides

• Implement and enforce IT security policies and procedures

• Manage user accounts, permissions, and access rights in various systems

• Coordinate with vendors for hardware repairs and warranty services

• Perform asset management, including inventory tracking and equipment lifecycle management • Participate in after-hours support rotation and on-call duties as required Conduct hardware and software audits to ensure compliance with licensing agreement

• Provide input and recommendations for improving the desktop support function

• Test and deploy hardware and software solutions.

• Manage end-user technology projects (e.g. migrations, deployments). Provide high-quality customer service via phone, email, and in-person.

• Maintain and update the IT knowledge base with troubleshooting guides.

• Proactively address user needs and prevent potential issues.

• Administer platforms in mobility, messaging, collaboration, and unified communications.

• Define and standardize procedures for desktop environment reliability and scalability.

Kind Regards

Rohan Kadam

8655943921.