Senior Delivery Manager

Job Description:

Must Have:

• Primary focus on managing and growing the client relationship, developing strategic plans, and overseeing team performance to achieve client objectives and company goals.
• Primary point of contact for Practice Leads from Client teams, ensuring satisfaction and profitability of the account.

Client Relationship Management:

Building and maintaining strong, long-term relationships with clients at various levels (operational, CXO).

Understanding client needs and goals, translating them into actionable strategies.

Serving as a trusted advisor to clients, providing strategic guidance and solutions.

Handling client escalations and ensuring timely resolution of issues

Excellent communication and presentation skills.

Strategic Planning and Execution:

Developing and implementing strategic plans to achieve client objectives and growth targets.

Collaborating with internal teams (creative, technical, Biz Dev) to execute plans effectively.

Identifying and pursuing new business opportunities and responsible for business growth

Team Leadership and Development:

Providing guidance and support to internal team members, fostering a positive and collaborative work environment.

Evaluating and improving team performance, ensuring alignment with client goals.

Understanding of Technology business :

Previous experience in managing technology business. An ability to understand the client s business and discuss technology solutions with them. A good knowledge of AI

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