Job
Description
Job Description Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development. As a sophisticated database support engineer of customer success service organization, you will be responsible to deliver support and services on database, engineered systems and cloud technologies to our premium customers. The support and services covers the entire life cycle of the product starting from architecture design, implementation, optimization, maintenance etc. The role involves working with the customers and ensure they get the best out of our products. Career Level - IC4 Responsibilities Design and architect high-performance, scalable database systems leveraging Oracle Exadata platforms. Lead Exadata infrastructure planning, configuration, and administration in coordination with platform and infrastructure teams. Develop and implement data replication, disaster recovery, and business continuity strategies using Oracle GoldenGate and Data Guard. Analyze, troubleshoot, and tune complex SQL queries, procedures, and database components for maximum performance. Work closely with application teams to optimize data access layers and improve overall application throughput. Define and implement database governance, standards, and best practices. Participate in architectural reviews, design sessions, and project planning discussions. Lead database migration projects, including platform upgrades, consolidation, and cloud transitions. Ensure data security, compliance, and auditing across all environments in line with regulatory requirements (e.g., GDPR, HIPAA, SOX). Develop and maintain technical documentation, including architecture diagrams, SOPs, runbooks, and operational procedures. Collaborate with DevOps teams to integrate database solutions into CI/CD pipelines and automate repetitive tasks. Mentor junior team members, provide technical leadership, and guide project teams on database-related decisions
