Senior Customer Support

Description

We are seeking a Senior Customer Support professional to join our team in India. The ideal candidate will have experience in providing exceptional customer service and will be responsible for addressing customer needs, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Provide expert-level customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Document customer interactions and maintain detailed records.
• Collaborate with cross-functional teams to enhance customer satisfaction.
• Identify trends in customer inquiries and provide feedback to management for improvement.
• Train and mentor junior support staff as needed.

Skills and Qualifications

• 1-6 years of experience in customer support or related field.
• Strong verbal and written communication skills in English.
• Proficiency in customer support software and tools (e.g., Zendesk, Freshdesk).
• Ability to analyze data and generate reports.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.