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Senior Customer Support Representative

Senior Customer Support Representative

Mind map IT Solutions

2 - 6 years

0 Lacs

punjab

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

windows installation license management fluency in english os upgrade product activation update loop errors bsod compatibility issues digital license transfers key validations

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: You are required to be a Technical Support Executive assisting customers based in the US with issues related to OS upgrade failures, product activation errors, and license management. Your main responsibilities will include guiding users through Windows installation and activation processes, resolving update loop errors, BSOD, and compatibility issues, as well as providing support with digital license transfers and key validations. Requirements: The ideal candidate should have experience in handling Windows-related support issues, possess fluency in English, and have the ability to explain technical steps clearly. It is preferred to have prior experience in IT helpdesk or BPO tech support. This is a full-time, permanent position located in Mohali, India with night shift timings. The work will be in person.,

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Senior Customer Support Representative