Senior Customer Support Representative Mind map IT Solutions

2.0 - 6.0 years

0 Lacs

punjab

On-site

Job Description: You are required to be a Technical Support Executive assisting customers based in the US with issues related to OS upgrade failures, product activation errors, and license management. Your main responsibilities will include guiding users through Windows installation and activation processes, resolving update loop errors, BSOD, and compatibility issues, as well as providing support with digital license transfers and key validations. Requirements: The ideal candidate should have experience in handling Windows-related support issues, possess fluency in English, and have the ability to explain technical steps clearly. It is preferred to have prior experience in IT helpdesk or BPO tech support. This is a full-time, permanent position located in Mohali, India with night shift timings. The work will be in person.,

Posted 2 weeks ago

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