Senior Customer Support Representative Mind map IT Solutions

2.0 - 6.0 years

0 Lacs

punjab

On-site

Role Overview: As a Technical Support Executive, your primary responsibility will be assisting US customers with OS upgrade failures, product activation errors, and license management. You will play a crucial role in guiding users through Windows installation and activation steps, resolving update loop errors, BSOD, and compatibility issues, as well as providing assistance with digital license transfers and key validations. Key Responsibilities: - Guide users through Windows installation and activation steps. - Help resolve update loop errors, BSOD, and compatibility issues. - Provide assistance with digital license transfers and key validations. Qualifications Required: - Experience handlin...

Posted 3 days ago

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Senior Customer Support Representative Mind map IT Solutions

2.0 - 6.0 years

0 Lacs

punjab

On-site

Job Description: You are required to be a Technical Support Executive assisting customers based in the US with issues related to OS upgrade failures, product activation errors, and license management. Your main responsibilities will include guiding users through Windows installation and activation processes, resolving update loop errors, BSOD, and compatibility issues, as well as providing support with digital license transfers and key validations. Requirements: The ideal candidate should have experience in handling Windows-related support issues, possess fluency in English, and have the ability to explain technical steps clearly. It is preferred to have prior experience in IT helpdesk or BP...

Posted 2 months ago

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