Senior Customer Support Representative

As a Senior Customer Support Specialist at Synup, you will be an integral part of our Customer Support team, ensuring exceptional experiences and outcomes for our customers. Your primary responsibilities will include: - Being the primary contact for Synup customers and providing world-class customer service through email, chat, and phone. - Driving customer satisfaction (CSAT) by creating a positive customer experience through personalized attention, proactive problem-solving, and going the extra mile. - Working closely with the Engineering team to resolve customer technical issues and create JIRA tickets for problems that require their intervention. - Acting as a customer advocate by actively gathering feedback and reporting customer requests to Product Management and Engineering. - Managing the relationship with SMB accounts to ensure high levels of engagement, oversee renewals, and identify and drive targeted cross-sell opportunities. To be successful in this role, you should meet the following minimum qualifications: - Bachelor's degree with 5+ years of experience in a customer-support role. - Good oral and written communication skills. - Digital marketing experience will be a plus. - Confident, high-energy, self-motivated, and a true team player. - Experience working with senior and executive-level customer contacts. Expectations for this role include: - Working hours: 6.30pm to 3.30am IST. - Work type: Hybrid. Join Synup, a leading Digital Profile Management platform, and be part of our innovative, collaborative, and passionate culture where your contributions will make a significant impact on our customers" success.,