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Coox Online
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Senior Customer Support Executive

Senior Customer Support Executive

1 - 5 years

|

3 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

Customer Relationship Communication Skills Customer Experience Management Customer Experience Business Operations Senior Management Partner Support Customer Support Operations Operations Management Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

Lead and manage the operations team to ensure efficient handling of bookings
Coordinate between operations and marketing teams, customers, partners & vendors to improve service execution
Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes
Ensure consistent supply by onboarding new partners & vendors and launch new cities and services
Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention
Define and analyze metrics and KPIs to efficiently track progress

Perks and Benefits:

Rewards, Incentives & Bonuses
Special Meals & Food Trials
Flexible Timings
Full of Learnings

Preferred Candidate Profile:

Need people who are responsible, confident and street smart
Good communication and soft skills
Foodies are preferred

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Coox Online

Food & Beverage

Foodtown

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