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Senior Customer Support Executive

1 - 5 years

3 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

  • Lead and manage the operations team to ensure efficient handling of bookings
  • Coordinate between operations and marketing teams, customers, partners & vendors to improve service execution
  • Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes
  • Ensure consistent supply by onboarding new partners & vendors and launch new cities and services
  • Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention
  • Define and analyze metrics and KPIs to efficiently track progress

Perks and Benefits:

  • Rewards, Incentives & Bonuses
  • Special Meals & Food Trials
  • Flexible Timings
  • Full of Learnings

Preferred Candidate Profile:

  • Need people who are responsible, confident and street smart
  • Good communication and soft skills
  • Foodies are preferred

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