"Senior Customer Support Engineer"

JOB DESCRIPTION

Position Title

Sr . Customer Service Engineer

Location (S)

Mumbai

Position Summary

The Sr. Customer Service (CS) Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Job Responsibilities

The CS engineer performs the major function listed below.The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change

• Basic troubleshooting, installation, maintenance and repair on designated equipment
• Planning and managing calls for self & regional engineer
• Performing Installation / operational / performance qualification
• Completing Preventive Maintenance and break down visits
• Performing re-calibration / re-validations
• Resolving under warranty complaints in stipulated time frame
• Under warranty spares replacement and submission of faulty for further QC analysis
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in timely manner.
• Maintaining daily communications with customer to ensure resolution and proper follow up
• Maintaining tools and test equipment and ensuring they are properly calibrated
• Utilizing the escalation process to resolve customer service delivery issues
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
• The ability to carry a toolbox

Qualifications & Requirements

The following qualifications are the minimum requirements necessary to successfully perform this role.

• Bachelor’s degree / Diploma (Instrumentation / Electrical / Electronics )
• 3-5 years experience
• Experience interfacing with both internal team members and external customers as part of a solution based service process
• Experience diagnosing and repairing Electronic equipment
• Experience troubleshooting and responding to customer concerns
• Proven record of being reliable and accountable for all aspects of their jobs
• Proficient level of computer skills including MS word, Ms Excel etc
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
• Ability to work in developing, self -directed, entrepreneurial environment
• Resourceful, with the ability to work independently
• Strong time management skill
• Ability to adapt to changing circumstances
• Decision making, problem resolution and creative thinking skill
• Ability to multi-task activities with shifting priorities. Also to work productively in a pressurized environment
• Ethical, trustworthy

Working Conditions

• Travelling as and when required
• Working in team
• Full time

Industries

• Pharama / Food / Breweries / Hospital / Health Cares / Research institutes

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person

Speak with the employer
+91 8655921980