Senior Customer Service Representative

Role Overview: As an International Customer Service Representative at Micro Orbit, you will play a crucial role in representing the company and ensuring a positive customer experience. Your main responsibilities will include handling inbound calls, identifying customer needs, resolving issues, and providing solutions in a professional and efficient manner. Key Responsibilities: - Handle inbound calls from customers - Identify customer needs, resolve issues, and provide appropriate solutions - Address customer concerns and answer questions effectively - Maintain a positive attitude and handle customer complaints calmly - Escalate issues to managers when necessary - Prepare customer reports based on interactions Qualifications Required: - Proficiency in English (both oral and written) - Strong people skills and customer service orientation - Good organizational, time management, and multitasking abilities - Problem-solving skills - High School diploma; additional qualifications will be a plus Company Details: Micro Orbit INC. is a global company with offices in Canada, Ireland, USA, and India. We offer a competitive salary and compensation package, along with a supportive work environment. Please note that this position is based in Ahmedabad, Gujarat, and only candidates from this location are eligible to apply. If you have 1 to 2 years of relevant experience in international voice process, inbound voice, or customer support, and possess the desired skills mentioned above, we encourage you to apply for this full-time position. Working hours are Monday to Friday in a UK shift schedule. For more information or to apply, please contact Farha P., Sr. Talent Acquisition Executive at Micro Orbit INC. Thank you for considering a career with us. Role Overview: As an International Customer Service Representative at Micro Orbit, you will play a crucial role in representing the company and ensuring a positive customer experience. Your main responsibilities will include handling inbound calls, identifying customer needs, resolving issues, and providing solutions in a professional and efficient manner. Key Responsibilities: - Handle inbound calls from customers - Identify customer needs, resolve issues, and provide appropriate solutions - Address customer concerns and answer questions effectively - Maintain a positive attitude and handle customer complaints calmly - Escalate issues to managers when necessary - Prepare customer reports based on interactions Qualifications Required: - Proficiency in English (both oral and written) - Strong people skills and customer service orientation - Good organizational, time management, and multitasking abilities - Problem-solving skills - High School diploma; additional qualifications will be a plus Company Details: Micro Orbit INC. is a global company with offices in Canada, Ireland, USA, and India. We offer a competitive salary and compensation package, along with a supportive work environment. Please note that this position is based in Ahmedabad, Gujarat, and only candidates from this location are eligible to apply. If you have 1 to 2 years of relevant experience in international voice process, inbound voice, or customer support, and possess the desired skills mentioned above, we encourage you to apply for this full-time position. Working hours are Monday to Friday in a UK shift schedule. For more information or to apply, please contact Farha P., Sr. Talent Acquisition Executive at Micro Orbit INC. Thank you for considering a career with us.