Senior Customer Service Representative

Role Overview: As a candidate for this position, your primary responsibility will be to handle clients on call and provide technical support for the company's software and IT services. You are expected to understand the company's products in-depth to effectively assist clients globally. Your role will involve analyzing client needs, providing appropriate solutions, troubleshooting technical issues, and coordinating with software developers to resolve software faults. The company is looking for smart and proficient candidates to join their team. Key Responsibilities: - Handle clients on call and provide technical support - Understand the company's software and IT services in-depth - Analyze client needs and provide appropriate solutions - Address and resolve client queries efficiently - Troubleshoot technical issues - Coordinate with software developers to solve software faults Qualifications Required: - Proficiency in handling clients on call - Strong understanding of software and IT services - Ability to diagnose technical issues and provide solutions - Coordination skills to work with software developers Additional Company Details: The job type for this position is full-time, and the working days are Monday to Saturday from 11 AM to 7 PM.,