Senior Customer Service Representative

• Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function
• Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
• Solves complex problems, takes fresh opinions using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
• Works independently and requires minimal mentorship
• Optimally collaborate across the team to ensure that mistakes are not repeated by team members
• Engage in activities to provide an enhanced customer experience
• Ensures adherence to organizational procedures, policies, and systems.
• Ensures that performance metrics / SLAs are met
• Enforce to daily turnaround time for orders as per set TAT guidelines
• Proactively calls out issues that can potentially hamper the business processes
• Supply to team effort by accomplishing related results as needed

Other Requirements

• Preferably bachelor s degree (Arts, Science, Commerce, Business Administrations)
• 3-5 years Hands on experience on Order Management
• Requires strong digital literacy, including Microsoft office
• Display excellent verbal and written communication and interpersonal skills.
• Highly detailed and organized with excellent analytic and problem-solving abilities
• Able to multi-task, prioritize and lead time efficiently
• Ability to work under face pace environment
• Customer orientated and ability to adapt/respond to different types of tasks
• Flexible to work in Night Shift