Senior Customer Service Executive

Job description:

We are looking for a UK Customer Service Representative and team member who

has the ability to carry out multitasking work on the UK based property management

Process. He/She will be responsible to coordinate with the local team as well as the

London team working at the client's place in London. The candidate needs to be

highly organized and should be capable of managing priority tasks within the

workload.

Responsibilities and Duties:

• Dealing with property Residential Property Compliance inquiries via call/emails/WhatsApp.
• Update appointment sheet ... to ascertain that the property manager has completed the sheet and video for the visit.
• Work on the CRM
• Need to support the team who is in London.
• Work with a UK-based client (Property Management) lettings and commercial department along with the team in India
• Liaise with landlords/tenants/ UK Council officers and tenants on daily basis
• He/she may work as buffer staff on the project for the first few months to train him/ her for 360-degree processes across the project and then will be placed on the
• vacancy on the project. He/She should be ready to work dynamically.
• Effectivelyresolve discrepancies and complaints of Landlords and Tenants related to Maintenance Issues.
• Build and maintain relationships with tenants, landlords, local authorities, etc.
• Must be Fluent in English.
• The candidate with 1 or 2 years of experience working in a team dealing with the international process is preferred however freshers with dynamic talent with excellent communication skills are welcomed as well.

Schedule: UK Shift

Job Timings: Mon- Fri - 1:00 PM to 10:30 PM , Sat - 1:00 PM to 7:30 PM (During Summers).

Mon- Fri - 2:00 PM to 11:30 PM , Sat - 2:00 PM to 8:30 PM (During Winters).

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Ability to commute/relocate:

• Rajkot, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Do you have 1 year of an experience working as a customer service executive ?
• Do you have 1 year of an experience working with the International voice process ?
• Do you have experience working with the property management companies ?

Language:

• Fluent English (Required)

Work Location: In person