Senior Consultant

Job Description As a Product Support Team Lead is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA company policies and controls Provide direction instructions and guidance to the team for achieving the set goal
Minimum Qualification 6 8 years Hands on Production support experience Primarily via Email & Chat demonstrating excellent Trouble shooting analytical and problem solving skills backed by superior written communication skills Key Skills Team Leadership & Collaboration Function as the first level of escalation for teamrelated issues Demonstrate subject matter expertise to guide the team on customer concerns Review team responses and provide constructive feedback Monitor and manage team productivity Product Application Demonstrate ability to quickly learn and understand intricate Ad Applications Including ad serving and configuration models and apply that knowledge to efficiently troubleshoot and solve customer problems Technical Proficiency Strong grasp of web technologies HTML Java Script & browser debugging Analytical Skills Ability to work with large data sets generate and analyse reports & draw actionable conclusions Communication Exceptional written and articulation skills to manage demanding highvalue enterprise client Preferred Skills Digital ad ecosystem Thorough understanding of the digital advertising ecosystem including ad serving programmatic concepts and ad formats is an added advantage Key Responsibilities Diagnose complex ad delivery issues investigate and resolve highly technical issues related to ad serving targeting failures ad rendering and discrepancies Tool Utilization Utilize a suite of troubleshooting tools to pinpoint root causes of ad delivery and ad performance