Senior Collections Representative

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This is a core Finance & accounting role that requires experience and knowledge of Accounts Receivables, Cash Application, Deduction Management, AR Reconciliation and reporting etc.

Primary Responsibilities:

• Maintain B2B collection portfolios within business standards
• Resolving all aspects of outstanding receivables
  • Including but not limited to
    • Collection of past due invoices
    • Resolution of credit balances
    • Continual reduction of past due aging
    • Research and resolve invoice discrepancies
    • Achieve collection metrics
• Reconcile payment applications
• Provide bad debt reserve recommendations
• Respond timely to individual and shared mailboxes
• Communicate effectively with internal and external customers
• Provide aging reports and other data requested to business users
• Collaborate with internal partners to resolve unpaid balances
• Work independently and prioritize workload
• Analyzing aged receivables
• Utilize reporting tools
• Update manager with relevant business information
• Adhere to company values
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Commerce degree (B.com/M.com), Accounting, Finance, or related field preferred
• 2+ years experience in O2C involving Collections, Dispute resolution, AR reconciliations, billing, Write offs-On or other applicable area
• Intermediate (or higher) level of MS Excel proficiency, including creating pivot tables, Lookups, conditional formatting for reporting purposes
• Good to have accounting background
• Open for shifts: 15:30 to 01:00

Core Competencies:

• Attention to detail, analytical mindset
• Self-driven and team player
• Focus on Customers
• Good Interpersonal skills
• Fair understanding of revenue flow and cash flow

There are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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