Senior Collections Manager

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JobTitle:CollectionManager

Company:FlexiLoans

Location:Chennai

ExperienceRequired:7+ Years

Product: UnsecuredLoans(BusinessLoans)

JobSummary:

Weareseekinga motivatedandexperiencedCollectionManagertooverseeanddriverecovery efforts forour

unsecured business loan portfolio in Gujarat. The idealcandidate will have strong experience in field

collections, team handling, and recovery strategies for delinquent accounts.

KeyResponsibilities:

• FieldCollection Management:

• Leadandmanagefield collectionteamstoensuretimelyrecoveryofoverdueamounts.

• Personallyvisithigh-ticketorhigh-riskcustomerstonegotiatesettlementsandpayments.

• Strategy&Execution:

• Developand implementeffectivecollectionstrategiestominimizedelinquencyandNPA.

• Monitordailycollectionactivitiesandensuretargetsaremet acrossallbuckets(DPD30,60, 90+).

• TeamManagement:

• Recruit,train, andsupervisefieldcollectionexecutivesandrecoveryagents.

• Assignandmonitorfieldtasks,evaluateperformance,andensurecompliance.

• Compliance&Documentation:

• EnsureallcollectionsareconductedethicallyandwithinRBI andcompanyguidelines.

• Maintainaccuraterecordsofinteractions, follow-ups,payment commitments,andrecovery

status.

• Reporting:

• Preparedaily,weekly,and monthlyMISreportsoncollectionefficiency,recoverytrends,and

escalations.

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• Coordinatewithinternalteams(Credit,Legal, Operations)forescalatedrecoverycases.

RequiredSkills&Qualifications:

• Minimum3yearsofrelevantexperienceinunsecuredloancollections.

• Strongunderstandingoffieldcollections,skiptracing,anddelinquencyhandling.

• Proficiencyinmanagingon-groundteamsandrecoveryagencies.

• Strongnegotiation,communication,andinterpersonalskills.

• Familiaritywith localmarketsinGujaratand willingto travelacrossassigned regions.

• Graduateor above(Commerce/Financebackgroundpreferred).

PreferredQualities:

• PriorexperienceinNBFCsorfintechcompanies.

• Goodcommandoverlocallanguages

• Tech-savvywithexperienceinusingmobilecollectionappsor CRMtools.Role & responsibilities

Preferred candidate profile

collection Manger

Senior collection manger