Senior Client Services Representative

Senior Client Servicing & Business Development Manager

Key Responsibilities

Client Management & Retention:

• Act as the lead point of contact for all matters specific to your portfolio of clients.

• Build and maintain strong, long-lasting client relationships by understanding their business objectives and challenges.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Develop and manage project timelines, deliverables, and budgets in collaboration with internal teams.
• Forecast and track key account metrics, identifying opportunities for upselling and cross-selling.

Business Development:

• Identify and cultivate new business opportunities to expand our client base.

• Lead pitches and presentations to prospective clients, showcasing our agencys capabilities.
• Negotiate contracts and close agreements to maximize profits.
• Conduct market research to stay informed about industry trends, competitive landscapes, and potential clients.

Strategic Planning:

• Collaborate with the creative, strategy, and project management teams to develop comprehensive plans that align with client goals.

• Provide strategic guidance to clients on their campaigns and overall marketing efforts.
• Develop and present quarterly business reviews to key clients.
  

Skills & Qualifications

• Experience:

  A minimum of

  4+ years of experience

  in a client-facing role, with a strong emphasis on managing multiple accounts. An agency background is highly preferred.

• Communication:

  Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and persuasively.

• Interpersonal Skills:

  A natural relationship-builder with a knack for empathy and understanding client needs.

• Problem-Solving:

  Strong analytical and problem-solving abilities, capable of navigating challenging situations and providing effective solutions.

• Negotiation:

  Proven negotiation skills with a history of successful contract closures.

• Strategic Mindset:

  Ability to think strategically and develop long-term plans for both clients and the agency.

• Education:

  A Bachelor&aposs degree in Marketing, Business, Communications, or a related field.