Senior Client Implementation Manager

What you will do

• Architect and execute tailored client onboarding plans for enterprise-level clients, addressing complex implementation needs, establishing and achieving clear milestones and deliverables.
• Complete administrative tasks essential to onboarding success, including maintaining detailed meeting notes, drafting agendas and project documentation, preparing monthly progress summaries for Karat leadership, and more..
• Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients.
• Translate client requirements into practical onboarding roadmaps tailored to each clients specific needs.
• Serve as the trusted advisor throughout the enterprise client onboarding journey, ensuring seamless platform adoption and stakeholder alignment.
• Anticipate and mitigate implementation risks unique to large-scale deployments, developing creative solutions to maintain momentum.
• Facilitate effective knowledge transfer through structured training sessions and documentation.
• Track onboarding progress against established KPIs and provide regular status updates to stakeholders.
• Collaborate with Sales, Product, and Support teams to ensure seamless client handoffs between phases, as well as ensure enterprise client requirements influence roadmap priorities.
• Document client onboarding patterns and contribute to the development of repeatable onboarding playbooks and templates.

The experience you will bring

• 7+ years of program or project management experience in SaaS or technology services, with demonstrated success managing enterprise-level implementations
• Experience

  required

  in onboarding U.S. or EMEA-based complex, multi-stakeholder client programs for Fortune 500 or similarly sophisticated organizations, with a demonstrated ability to navigate these markets and business cultures successfully
• Exceptional organizational and communication skills including executive presence and the ability to influence senior stakeholders
• Deep familiarity with technical implementations or enterprise software onboarding; experience with ATS/recruitment technology integration is highly valuable
• Strong collaboration skills; adept at navigating matrix organizations and working across sales, product, engineering, and operations
• Proficiency with project management tools like Asana, Smartsheet, Jira, or similar; experience with change management methodologies
• A consultative, strategic mindset with a strong bias toward ownership, problem-solving, and creating scalable solutions for enterprise environments
• Experience developing implementation playbooks and frameworks that can be leveraged across client segments