Senior Business Systems Analyst - OM, Billing & Revenue

As an IT OTC Business Systems Analyst, you will play a crucial role as a liaison between the Order to Collect team, business stakeholders, and the IT department. Your primary responsibility will be to translate business requirements into functional specifications, design and develop solutions, test them rigorously, and deploy them into production. Your expertise will be instrumental in building solutions to support business processes and data flows, with a particular focus on troubleshooting platform issues effectively. This role entails close collaboration with various departments, business partners, and executives in OTC, Security, IT, and HR. Your key responsibilities will encompass various areas such as Customer Contracts, Billing, Collections, Customer Invoices, Settlements, OTC Period close activities, and scenarios related to Billing Operations. You will also be involved in partnering with other business application owners to ensure seamless business automation and data management processes. Additionally, you will serve as a subject matter expert in driving industry best practices for the evolution of the company's OTC Business users and contribute to the IT Roadmap. Furthermore, you will be tasked with leading discussions and investigations regarding Workday features and functionality, providing recommendations for process improvements, and keeping application users informed about system enhancements. Your role will involve designing and implementing enterprise IT projects within the Workday ecosystem, including gathering requirements, developing design documents, managing communications, and overseeing the change process for platform updates. To excel in this role, you should hold a Bachelor's degree, preferably with a focus on Information Systems or Computer Science, or possess equivalent experience. A minimum of 10+ years of direct experience in IT OTC Implementations or Operations as a Business Systems Analyst is required, with a strong preference for candidates with Workday systems knowledge. In the absence of Workday expertise, exceptional knowledge of OTC in Oracle Apps, Peoplesoft, or SAP will also be considered. Your qualifications should include experience in integrating custom or third-party applications with Workday or other ERPs, excellent written and verbal communication skills, attention to detail, adaptability to changing requirements, and a commitment to delivering high-quality customer service. You should demonstrate strong leadership, collaboration skills, and the ability to work both independently and as part of a team, engaging with stakeholders at all organizational levels.,