Senior Business System Analyst

We are a Salesforce Business Technology, Application Development team that support various
mission critical business processes.

About You experience, education, skills, and accomplishments

• Minimum 5 years of Salesforce experience in administration or development.
• Strong understanding of Salesforce security model, standard/custom objects, automation tools, and reports/dashboards.
• Experience working with data migration tools (Data Loader, Workbench).
• Familiarity with Agile methodologies and ticketing systems like JIRA.
• Ability to troubleshoot issues and implement solutions independently.
• Must have working experience in deploying the components into Git, Bitbucket via CI/CD automation with good idea on Salesforce Metadata Structure

It would be great if you have:

• Salesforce Administrator Certification is highly desirable.
• Experience with CPQ, Revenue Cloud, or Experience Cloud is a plus.
• Develop automation using Flows, Process Builder, and Apex triggers (is a plus).
• Ability to work in a fast-paced, high-impact environment

What will you be doing in this role?

• Configure and customize Salesforce Sales Cloud, Service Cloud, and Experience Cloud to meet business needs.
• Manage user roles, profiles, permission sets, security settings, and data access.
• Create and enhance custom objects, fields, page layouts, and validation rules.
• Understand solutions created via automation, debug issues, and integrate with third-party applications.
• Write optimized SOQL and SOSL queries for data retrieval and reporting.
• Debug, troubleshoot, and enhance Salesforce solutions for performance and scalability.
• Work with APIs and middleware tools to integrate Salesforce with external systems.
• Conduct system testing, support UAT, and deploy changes using CI/CD tools like Git, and Jenkins.
• Provide ongoing Salesforce support, troubleshooting, and training for end users.

Hours of Work
45-hours per week, permanent full-time position. Working in 2:00p.m to 11:00p.m shift.