Job Description As a Lead Network Administrator, you will be supporting a customer with the administration and operations of their network infrastructure. You would be responsible for implementing, managing, and troubleshooting networks and systems according to company's needs and goals. This position would be responsible for installing and maintaining computer systems, monitoring computer and network systems to improve performance, making sure all users know how to use the networks and systems properly and ensuring all system users have authorized access. Maintaining system security, making sure websites function, upgrading network and computer systems and fixing network, hardware, software, and systems problems are all duties for a Network Administrator. How You Will Make An Impact Build/Implement/solve for infrastructure, provide technical advice to management and ensure delivery. Possess people management skills, Hiring, development, coaching, retention and conduct performance improvement plans Identify bottle necks of engineer's performance, guide and coach on technical and process aspects Excellent client management skills, handled Major incident management, drive troubleshooting bridges Ability to handle highly demanding and pressure scenario with stringent SLA Draft Monthly service reports for Incident, change and problem management areas, with clear focus area Build Go-To-Green plans, actionize plan and deliver results Proven Ability to take dynamic call for resolving customer issues involving technical, process and people management What You Will Need to Succeed 10+ years of related work experience as a Network Administration Supervisory experience of a 3 to 4 Network Administrators. Administration and maintenance of Cisco Layer 3 Ethernet switches. Expertise in configuration and management of Switches Cisco, Juniper Expertise in configuring and troubleshooting of Palo Alto, and their implementation. Extensive knowledge with VPN and Site to Site connections, management connectivity issues and handling ISPs Experience with various LAN and WAN technologies and protocols like: - TCP/IP, VLAN, VTP, RIP, STP, EIGRP, OSPF, IKE/IPSec VPNs, NAT, PAT, EVPN, VXLAN Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively. Well experienced in configuring Create network diagrams and as built documents. Configure new detections based on threat intelligence and research. Expertise in Using Vulnerability assessment tools for detecting the vulnerabilities and remediate them. Good knowledge of Network log capturing & analysing the logs through the tools Wireshark, Solar winds etc. Ensure adherence to customer & SLA commitments Monitor ticket response times and take appropriate actions to ensure team response time targets are met. Collaborate and share knowledge with other Engineers and Analysts Having good knowledge of load balancers is an added advantage. Infrastructure, Automation (Preferred), NexGen Palo Alto Firewalls, IPSEC and SSL VPN technologies, Global Protect. (ref:hirist.tech) Show more Show less
As an ideal candidate for this position, you must have experience working with US wireless carriers such as AT&T and Verizon, specifically in the context of heavily US-based devices. Your familiarity with carrier portals and ability to work during US hours (approximately 8-5 EST or CST) will be crucial for success in this role. Your responsibilities will revolve around stakeholder level Mobile Device Support, including catering to eVIP staff. You should possess strong problem-solving skills, particularly focusing on iOS mobile devices, as the organization exclusively utilizes Apple iOS devices. Your capacity to manage multiple priorities and exercise independent judgment in prioritization will be essential. Effective communication is key in this role, as you will be interacting with end users, vendors, and cross-functional teams. Proficiency in managing tickets within Service Now, maintaining project schedules, creating status reports, scheduling meetings, and documenting meeting notes is expected. Additionally, you should be adept at capturing business user requirements and following up on issues, risks, and action items. Your skill set should encompass solid process documentation, User Acceptance Testing (UAT), and other related tasks. Regular communication with stakeholders regarding project status, issues, and resolution plans is a core aspect of this position. In terms of required skills and experience, you should demonstrate strong operational management skills and prior experience in mobility device management with providers such as Verizon, AT&T, and T-Mobile. Experience with Tangoe Mobile is preferred. Being an active listener with strong follow-up skills, a team player with a professional and flexible demeanor, and having proficiency in tools like ServiceNow, MS Office (Excel, Word, PowerPoint), O365, JIRA, MS-Teams, and MS-Project or Smartsheet are essential. Your excellent communication skills, especially in creating PowerPoint presentations, will be an asset in effectively conveying project updates and information to stakeholders.,