Senior Business Analyst (Founders Office) (Updated)

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Job Summary:

Be the first hire in the Founders Office and shape how the business runs at scale.

Senior Business Analyst (Founders Office)

Key Responsibilities:

• Work closely with the Founder to scope and execute strategic and operational initiatives.
• Own responsibilities across analytics, operations, and special projects (as needed) to unlock opportunities for White Gold.
• Innovation and New Initiatives: Identify and drive AI/automation/tech pilots that deliver measurable efficiency and accuracy gains.
• Expansion and Market Entry: Support diligence and execution for new geographies or channels (regulatory review, market sizing, success metrics, etc).
• Customer Experience and Satisfaction: Partner with product/ops to translate feedback and data into improvements that raise NPS/retention.

1.

• Design, develop, and maintain execready dashboards to track senior management KPIs.
• Ensure reports are accurate, timely, and actionable; automate repetitive reporting to improve efficiency.

2.

• Analyze operational/commercial data to identify trends, anomalies, and root causes.
• Translate insights into a structured recommendation (problem to options to financial/operational impact to risks), and drive the decision to closure.
• Build business cases and unit-economics models (pricing/spread sensitivity, inventory turns, payback/ROI, scenario & sensitivity analysis)

3.

• Partner with Marketing, Operations, Finance, Human Resources and IT (and external consultants when needed) to understand requirements, deliver solutions and improve productivity.
• Communicate findings to technical and nontechnical stakeholders; enable datadriven decisions across teams.

4.

• Map critical workflows (lead transaction settlement payout) to remove bottlenecks and reduce cycle times.
• Define and track success metrics; run experiments and standardize wins.

5.

• Build impactful dashboards in

  Metabase/Power BI/Tableau

  ; use

  SQL

  and

  Excel

  for analysis and modelling.
• Pilot

  LLM/ automation

  usecases with clear ROI and adoption plans.

6.

• Implement monitoring for key metrics (e.g., margin/spread, volume, conversion, settlement SLAs).
• Set up alerting for deviations with clear owners and response playbooks.

Required Qualifications:

• Bachelors degree in any field

  from a Tier 1 college

  along with an MBA (Strategy/Finance/Operations).

• 3 to 5 years of experience in consulting, analytics/BI, startup ops, or investment banking

• Proficiency in

  advanced Excel is mandatory

  ; handson with

  Metabase/Power BI/Tableau/BI Tools (good to have)

  .
• Strong analytical, problemsolving, and communication skills; ability to turn ambiguity into plans and outcomes.
• Comfort working directly with senior leadership in a fastpaced environment.
• Entrepreneurial mindset and bias to action; comfortable wearing multiple hats.
• Ability to balance bigpicture thinking with handson execution.
• Adaptability, ownership, and strong written/verbal communication.

Preferred Qualifications:

• Experience in operational analytics for transactionheavy businesses (e.g., retail, logistics, fintech).
• Exposure to

  financial/ops reconciliation

  , unit economics, and light modeling (spreads, inventory turns, cash cycles).
• Experience in rolling out

  AI/automation

  (LLMs/workflow tools) with measurable impact.
• Certifications in analytics/BI (Microsoft/Tableau) or similar are a plus
• Experience in strategy / operational analytics for industries like retail, logistics, manufacturing, or others.
• Working knowledge or experience in creating reports and building dashboards.