Senior Business Analyst

Senior Business Analyst

Key Responsibilities:

• Work closely with business stakeholders, product owners, and engineering teams to gather, analyze, and document requirements.
• Understand and map eCommerce business processes including catalog management, cart & checkout, payment gateways, order management, and post-order operations.
• Translate high-level business requirements into detailed user stories, use cases, wireframes, and functional specifications.
• Collaborate with UX/UI teams to create seamless customer journeys and intuitive user experiences.
• Lead workshops, brainstorming sessions, and stakeholder interviews to elicit business needs.
• Assist in defining product roadmaps and feature prioritization based on business impact.
• Support QA and development teams during sprint cycles by clarifying requirements and reviewing deliverables.
• Conduct impact analysis, identify process improvements, and contribute to product innovation strategies.
• Monitor and track key performance indicators (KPIs) and provide regular updates to stakeholders.

Required Skills & Experience:

• 5+ years of experience as a Business Analyst, preferably in the

  eCommerce domain

  .
• Strong understanding of eCommerce platforms, digital customer experience, payment systems, and omnichannel solutions.
• Proficient in creating BRDs, FRDs, user stories, and wireframes.
• Familiarity with Agile/Scrum methodologies.
• Excellent verbal and written communication skills; able to interact with technical and non-technical stakeholders.
• Experience with tools like JIRA, Confluence, Figma/Balsamiq (for wireframes), and Excel.
• Strong analytical and problem-solving skills with attention to detail.