Senior Associate\Retail Banking Ops-Cards Operations Acq

Mashreq Corporate & Investment Banking Group

6 - 8 years

0 Lacs

bengaluru karnataka india

Posted:6 days ago| Platform:

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Skills Required

regulations arbitration compliance workflow reconciliation initiation monitoring controls communication management reporting presentation power onboarding documentation checks regularization training

Work Mode

On-site

Job Type

Full Time

Job Description

Sound knowledge of general banking with good experience on chargeback handling (Issuance and acquiring)
Thorough knowledge of chargeback rules and regulations as defined by associations time to time from chargeback till arbitration and compliance stages
Though knowledge of association systems used for chargeback, clear understanding chargeback workflow and reconciliation process
Initiation of timely recovery from merchants, monitoring of merchant debits, preparation of provision files
Through effective process and reconciliation controls, ensure no losses on account ineffective chargeback process
Hands on experience in working in Prime Platform/Flexcube system.
6-8 years multi-discipline banking experience.
Excellent communication skills (both written & verbal),Good analytical thinking/ interpersonal skills
Client communication and management, People Management skills
Strong knowledge on MS Office tools, MIS reporting and analysis
Ability to meet stringent client deliverables, effective presentation skills
Effective decision making power & conflict handling.
Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.
Clear understanding of documentation requirements for various category of merchants based on the nature of business and also based on the business defined priority category
Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list
Ensure the documents are completed in all respects and rightly verified by the maker
Ensure system related and negative checks are correctly performed the maker
Raise exceptions and seek compliance approval wherever required
Monitor rejected applications and pro-actively work with business for rectification and resubmission
Track document deferral and ensure regularization within agreed timelines
Continuous training to front end on right document submissions to reduce rejects and referrals.
Ensure that unit's standard operating procedures are updated, change documents are maintained and updated regularly
Maintaining of business MIs
Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.
3-5 years of cards domain/multi-discipline banking experience.
Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills
Strong knowledge on MS Office tools, MIS reporting and analysis
Hands on experience in any card management system

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