Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Minimum 1 year of experience as a Real Time Analyst in WFM
Prior experience in an international process (voice/email/chat).
Proficiency in any WFM tool (e.g., IEX, Verint, Genesys, etc.).
Strong working knowledge of Excel and Google Sheets.
Excellent communication and analytical skills.
Ability to work in rotational shifts and under time-sensitive situations
Sutherland
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