As a Senior Associate, Program Management at Kraftshala, you will be the engine that powers an exceptional student experience. You’ll be responsible for leading and executing various operational and relationship-building activities that ensure each student goes through an epic journey of growth, clarity, and confidence. You’ll be managing multiple batches, solving day-to-day issues, coordinating across stakeholders, and optimizing processes using tools and automation to minimize errors and delays.
Specific Responsibilities Will Include
- Program Management:
- Taking charge of the entire learning expedition. Metric to Measure: % of students achieving key learning milestones
- Being the first point of contact for students, solving queries promptly and empathetically. Metric to Measure: Average response/resolution time; Student satisfaction with support.
- Coordinating and executing live sessions and the overall schedule for students seamlessly. Metric to Measure: % of sessions conducted without errors or reschedules
- Liaising with internal and external stakeholders (trainers, leads, industry experts) to ensure aligned delivery. Metric to Measure: Timeliness and clarity of stakeholder tasks; Stakeholder feedback
- Closely tracking student progress using internal tools and offer personalized nudges/support. Metric to Measure: % of students receiving timely nudges/support
- Process Optimization:
- Identifying and improving inefficiencies in program delivery processes. Metric to Measure: # of processes optimized; measurable impact on delivery quality
- Leveraging automation tools and platforms (e.g., Notion, Zapier, etc.) to streamline workflows and reduce manual errors. Metric to Measure: % reduction in manual interventions; automation coverage across key steps.
Some of your Monthly Outcomes for the first 3 months in this role:
Month 1
- Understand Kraftshala’s program workflows, internal tools (Notion, Sheets, Slack), and the student journey end-to-end.
- Shadow ongoing batches and support tasks like session scheduling, student communication, and progress tracking.
- Build familiarity with common student queries and support responses
Start documenting inefficiencies or gaps in delivery processes.
Month 2
- Independently manage all core delivery workflows for at least one batch (sessions, progress nudges, presentations)
- Begin managing student queries and issues directly, with minimal supervision
Identify and propose at least one automation/process improvement with expected impact.
Month 3
- Own 2-3 batches independently: ensure smooth execution, stakeholder coordination, and high student satisfaction
- Drive and implement at least two process improvements with clear metrics (e.g., fewer manual steps, faster turnaround)
- Consistently hit KPIs on student support, batch operations, and delivery process reliability
About Company: Kraftshala is one of the fastest-growing edtech companies with a mission to help a million students launch their careers in marketing, sales, and more. We've already launched thousands of careers in companies like Performics, Sokrati, GroupM, Nykaa, Tata Cliq, Coursera and are growing 3X year-on-year by building pay-after-placement programs that ensure our students are trained by industry experts who are passionate about injecting care in the higher education ecosystem.
Kraftshala is backed by a number of eminent investors, including:
- Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus
- Amit Kumar Agarwal, Saurabh Garg, and Akhil Gupta, co-founders at Nobroker.com
- Sujayathi Ali, Co-founder at ShopUp and Voonik
- Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestl , Professor at ISB)
- Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics)
