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JPMorgan Chase Bank
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Senior Associate- Process Improvement

Senior Associate- Process Improvement

JPMorgan Chase Bank

0 - 5 years

2 - 7 Lacs

mumbai

Posted:3 days ago| Platform:

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Skills Required

business process mining data analysis automation process optimization operational excellence business analysis process improvement analytical continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join a team at the forefront of the payments revolution, shaping the future of global operations. As a Discovery Lead, you will empower leaders with actionable insights and transformative recommendations. Be part of a dynamic group driving client experience, revenue growth, and risk mitigation.

Job Summary

As a Discovery Lead within the POSIG Process Optimization team, you will analyze and transform business processes across Payments Operations. You will leverage diagnostic tools and data-driven insights to identify and deliver impactful improvements. Your work will enable global scalability and enhance operational excellence.

Job Responsibilities

Perform business process reviews to identify improvement opportunities
Conduct data-driven analysis to quantify benefits and gain insights
Collaborate with Operations leaders and key partners across the bank
Learn and leverage diagnostic toolsets such as Process Mining and Task Capture
Lead data analysis and connect diagnostic datasets for process improvement
Manage analysis projects to deliver outcomes within defined timeframes
Compile and present updates to stakeholders at all organizational levels
Explore and understand business problems using advanced tools
Deliver process improvement insights to key stakeholders
Communicate effectively to share analysis outputs
Support adoption of emerging technologies in process optimization

Required Qualifications, Capabilities, and Skills

Demonstrate experience in business analysis for process improvement in ficial organizations
Transform and analyze data using tools such as Alteryx and Excel
Exhibit natural curiosity to understand business processes and their rationale
Show interest in adopting emerging technologies like generative AI and agentic automation
Solve complex problems with sound judgment and appropriate analytical approaches
Manage time efficiently to handle multiple concurrent work items
Build relationships and influence colleagues and partners effectively

Preferred Qualifications, Capabilities, and Skills

Utilize Process Mining, Task Capture, and Task Mining analysis tools
Model business processes with BPMN, simulation, and Decision Modelling using Signavio
Apply knowledge and experience of Payments products
Track project tasks and deliverables using JIRA
Integrate advanced process analysis methodologies
Enhance process optimization through innovative toolsets
Support continuous improvement initiatives within Payments Operations

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Senior Associate- Process Improvement