Senior. Associate - Operations

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Minimum1 years’ experience of customer service in an internation BPO. Ability to assimilate customer-first, empathetic and empowering cultural tone. Strong English proficiency required to analyze customer core concerns and provide tailored solutions. Ability to type grammatically correct sentences in English at 40 words per minute. Capable of handling up to two customer inquiries at once

Business Requirement