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Senior Associate - IT Infrastructure & Security

0 years

6 - 8 Lacs

chennai

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

security support troubleshooting software network mobile resolve service antivirus inventory wan vpn voip communication configuration training compliance report networking tcp ip dhcp jira servicenow zendesk aws certifications itil

Work Mode

On-site

Job Type

Part Time

Job Description

Role Summary:
The IT Support Engineer provides technical assistance to end-users by troubleshooting hardware, software, and network issues. They ensure IT systems, devices, and applications are operational, secure, and updated, supporting both day-to-day business activities and long-term IT objectives.

Key Responsibilities:
End-use support:
  • Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and peripherals.
  • Install, configure, and maintain operating systems and business applications.
  • Assist users with password resets, access requests, and common software issues.

Incident Management:
  • Respond to and resolve IT service desk tickets within defined SLAs.
  • Escalate complex issues to higher-level engineers or system administrators.
  • Document all issues, solutions, and workarounds in the ticketing system

Hardware & Software Maintenance:
  • Set up, upgrade, and repair desktops, laptops, printers, and other IT equipment.
  • Ensure antivirus, patches, and security updates are regularly applied.
  • Maintain IT inventory and asset tracking.

Network & Connectivity
  • Troubleshoot LAN/WAN, Wi-Fi, and VPN connectivity issues.
  • Assist with VoIP and communication tool setup.
  • Support network device configuration (printers, access points, switches – basic level).

User Training & Guidance
  • Provide basic training on IT systems, applications, and security awareness.
  • Create user guides and FAQs for common IT processes.

Security & Compliance
  • Ensure compliance with IT security policies (password, access, backups).
  • Report potential security threats and assist in incident response.

Skills & Qualifications:
  • Strong knowledge of Windows & Mac OS, MS Office 365, and basic networking (TCP/IP, DNS, DHCP, VPN).
  • Familiarity with IT ticketing/helpdesk tools (Jira, ServiceNow, Zendesk, etc.).
  • Basic knowledge of Active Directory, Exchange, and cloud systems (AWS/Azure).
  • Problem-solving mindset with good communication and customer service skills.
  • Ability to prioritize tasks and manage multiple support requests.

Qualifications
  • Bachelor’s degree in computer science, IT, or related field (preferred).
  • Certifications on A+, N+, CompTIA, ITIL or any other relevant would be added advantage.

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