Senior Associate - Central Logistics Operations (5+ years)

Senior Associate - Central Logistics Operations

Location: Bangalore

We are seeking a results-driven and detail-oriented Omni-Channel Central Logistics

Operations professional to manage, optimize, and coordinate logistics processes across our

online sales channels. The ideal candidate will have a strong background in supply chain

operations, Logistics and Planning — with proven experience in supporting multi-channel or

omni-channel distribution networks.

Key Responsibilities:

1. Central Operations Management

● Oversee end-to-end logistics operations for omni-channel fulfillment — including

e-commerce,Q-commerce, retail, marketplace, and B2B orders.

● Ensure efficient order allocation, right service partner, and timely dispatch across all

channels - focusing on excellent customer experience.

● Coordinate between warehouse, transport, vendor selection & on-boarding, and

customer service teams for seamless execution.

2. Process & System Efficiency

● Work with WMS/OMS/TMS platforms to streamline order processing, logistics tracking,

and fulfillment accuracy.

● Identify process bottlenecks and implement automation or process improvement

initiatives.

● Ensure data integrity and maintain operational dashboards for performance tracking.

3. Performance Monitoring

● Track key Logistics KPIs such as Outbound throughput,On-Time performance, courier

partner daily reporting.

● Manage logistics partners (3PLs, courier partners, transporters) for timely pickup,

delivery, returns and monthly closure.

● Negotiate service levels, monitor performance and improvement, and address

escalations effectively.

4. Reporting & Analytics

● Generate and analyze key KPIs - delivery TAT, cost per shipment, return ratio, and

real-time reporting.

● Provide actionable insights to improve service levels and reduce logistics costs.

Qualifications & Experience:

● 5–8 years of experience in supply chain planning, Logistics operations, preferably in

e-commerce or D2C.

● Strong analytical skills with proficiency in Excel and exposure to BI tools (e.g., Power BI,

Tableau, Google sheet dashboards).

● Experience in working with multi-channel fulfillment models (B2B, D2C, marketplaces).

● Good communication and stakeholder management skills.

● Experienced in New Age WMS/OMS systems (Unicommerce, Incref, Clickpost or similar)