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Senior Application - Techni Support - Financial Domain (Mac & Windows)

Senior Application - Techni Support - Financial Domain (Mac & Windows)

CODERS BRAIN

5 - 8 years

5 - 7 Lacs

pune bengaluru mumbai (all areas)

Posted:1 day ago| Platform:

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Skills Required

communication skills fluent english l1 l2 windows support mac support spoken english technical support application support troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title

Senior Application Support / Technical Support Financial Domain (Mac & Windows)

Experience

5 – 8 years

Location

Mumbai / Bangalore / Hyderabad / Pune / Noida

Shift Timing

US EST hours (6:30 PM – 3:30 AM IST)
Flexibility for partial overlap with US project schedules is required

Employment Type

Contract-to-Hire – 6 months (extendable / convertible)

Role Overview

Accounting Application Tech-Support Specialist

Key Responsibilities

Provide expert support for accounting software applications on
MacOS
and
Windows
in a BPO/KPO/Tech Support environment.
Troubleshoot installation, uninstallation, bugs, and performance issues; review Mac/Windows logs for root cause analysis.
Create and maintain escalation logs and training documentation.
Collaborate with cross-functional teams to resolve complex technical issues and escalate to development teams when required.

Must-Have Skills

Excellent
spoken & written English
(neutral accent, no MTI).
Strong
L1 & L2 troubleshooting
skills for both
Windows and MacOS
systems.
Voice-based technical support
experience.
Proven exposure to
financial/accounting domain
or accounting software.
Ability to work US EST night shifts.

Good-to-Have

Previous experience supporting
international (US/foreign) clients
.
Knowledge of ITIL processes or ServiceNow ticketing.

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