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Merck Group
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Senior Analyst

Senior Analyst

Merck Group

0 years

0 Lacs

bengaluru karnataka india

Posted:1 month ago| Platform:

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Skills Required

diversity technology magic management service erp documentation data updating training sap oracle marketing word excel planning healthcare

Work Mode

On-site

Job Type

Full Time

Job Description

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!Apply now and become a part of our diverse team!

Your Role

Order Management/ Order to cash /Complaint management– Handling service complaint, placing orders in the ERP.
Should work as a unit of the team to deliver daily set goals and achieve set TAT and quality.
Create orders in ERP/other tools for credit, debit, investigation and return and establish the strong follow ups with key partners to close the requests in SFDC.
Process customer documentation requests.
Coordinating with Customer master data team to update customer masters
Review of errors done by team and giving suggestion to mitigate the future occurrence.
Creating and updating standard operating procedures for the process.
Identifying and giving training on process to the team.

Who You Are

Any bachelor’s degree from recognized university.
Experience in Order Management / Service Complaints with 1-2 experience is preferred.
Hands-on experience on ERPs like SAP, SFDC Functional Knowledge and ERP (SAP& Oracle) User Knowledge.
Understand the basics of the Marketing Business knowledge and should be quick learner.
Should possess basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
Technical Knowledge related to documentation.
Effective follow up of the requests.
Expert level proficiency in Interpersonal skills, Problem solving, Planning & execution, Customer orientation.

Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

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Senior Analyst