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eClerx
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Senior Analyst

Senior Analyst

eClerx

2 years

0 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

communication service ids resolve updating report excel analyze payments

Work Mode

On-site

Job Type

Full Time

Job Description

The ideal candidate must possess strong communication skills, with an ability to listen, comprehend information, and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Senior Analyst Roles And Responsibilities

Review tickets/order IDs base on input documents provided by client
Communicate effectively to take appropriate steps to resolve customer's problems
Checking status of services on account in client tools
Updating order details status in internal as well as client tools
Should be able to create daily report and share with client base
Meet process expectations with high quality standards and adherence to SLAs
Excellent multi-tasking and creative problem solving skills
Ability to act swiftly and decisively when dealing with critical situations – ability to assess situations and initiate appropriate action
Works collaboratively with team & Project Manager to ensure timely delivery of project

Technical And Functional Skills

Bachelor's degree in any field with 2+years’ experience.
Possess good working knowledge of Excel and PowerPoint
Ability to develop and analyze ticket
Proven ability to self-check work to ensure results are error-free
Ability to communicate effectively with clients
Ability to work in a high-energy, quickly changing, and demanding environment including working in rotational shifts

About The Team

eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers.
If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

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Senior Analyst