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Senior Analyst

Senior Analyst

eClerx

1 - 5 years

3 - 7 Lacs

Mumbai

Posted:3 weeks ago| Platform:

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Skills Required

queue management middle office knowledge management change management trade support project management team management sme problem management process documentation trade process management incident management team leading sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Trade Support MO- Senior Analyst- Responsibilities

Responsible for managing multiple Middle Office and Regulatory support processes.

Independently handle multiple clients establish self as a valued partner

Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build / enhance controls to prevent future escalations

Participate in Middle Office / group level initiatives

Responsible for ensuring Change Management and Process documentation is maintained in an updated fashion at all times

Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma Quality.

Help knowledge management endeavour by sharing process knowledge and best practices within and across teams

Minimize program dependence on self and other key members.

Review and analyse trade data between risk and finance systems

Check forcompleteness, accuracy and consistency to identify the set of genuine breaks

Investigate the genuine breaks for root cause and facilitate resolution and decision support, wherever necessary

Provide support on the change and new business requests received from various RFDAR/non-RFDAR teams by assessing the business requirements, performing testing, providing SME support

Apply data normalization methods such as filtering, standardization, enrichment, aggregation

Lead discussions with the internal teams to highlight breaks

Lead and take appropriate action post liaising with the respective stakeholder

Create reports / metrics / analysis to cover the Daily / Weekly / Monthly requests

Mailbox Management / Queue Management

Build domain expertise

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Senior Analyst