Senior Analyst – Data Center

The main activities of the Senior Analyst Network and Data Center is to select/build/ manage Datacenters and operate Datacentre services, Datacentre being the centre of IT Services to deliver IT solutions to the Business, timely delivery of services is critical to success of BNP Business. Deliver remote network management services across different domains of network. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies, Telecom and Datacenter domain team is responsible for all Network, Telecom and Datacenters services across the INDIA

He will assist the team ensuring effective service management to meet service-level agreements and control costs.

Responsibilities

Infrastructure Operations

Datacentre Infrastructure Management

Standardize IN Datacentre Services across all facilities.

Review and revise of all policies and procedures being used in IN Datacentre Management

Support/contribute for all audits related to Datacentre

Contribute for Dashboard reporting

Availability and Capacity Management

Network Incident troubleshooting and escalation to L3

BAU support operations

Coordinates root cause analysis for all day-to-day technical issues and establish recovery and prevention processes.

Coordinates with onshore teams; interface with vendors and partners for issue resolution.

Networks obsolesce and Tech refresh

Vulnerability Management and finding remediation

SLA adherence and Dashboard reporting

Proposes solution alternatives, provide impact analysis for any technical changes.

Translates high level objectives into low level work modules and tasks.

Performs requirements gathering and design

ITIL and Change Management experience

Competencies (Technical / Behavioral)

5 to 8 years of work experience

Able to demonstrate the ability to undertake the above responsibilities

Has expert knowledge of various Datacenter facilities (UPS, Generator, Fire Suppression, CCTV, CRAC) and Services

Has knowledge of regulatory requirements related to Datacenters in INDIA region

Has experience in managing multicultural technical staff to deliver various Datacenter services

Good knowledge and understanding of Datacenter Market in INDIA

Basic skills in implementation, administration and troubleshooting of Local Area Networks, Wide Area Networks and Network Products - Routers, Switches, strong knowledge of static/dynamic routing protocols (EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS)

Troubleshooting skills to identify faults and ensure timely repairs.

Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark.

Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS.

Fluent in English to work with the global and regional teams

Excellent written and verbal communication skills

Able to work under pressure and meet deadlines

Able to demonstrate a high degree of flexibility including shift and out of hours working

Demonstrate a positive, diverse and inclusive attitude that fosters excellent service and Business satisfaction

Excellent organizational skills

Expert knowledge of ITIL disciplines

Good team and relationship builder with excellent communication skills at all levels

Excellent documentation skills

B.E or Equivalent

CCNA (Routing & Switching)

ITIL V3 Foundation desirable

CDCP

Fluency in English

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Creativity & Innovation / Problem solving

Attention to detail / rigor

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to manage a project

Ability to set up relevant performance indicators

Ability to develop and leverage networks

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications

Ability to engage customers independently for ongoing incidents; high level of ownership and initiative needed; needs to work independently with minimal or no supervision

Excellent written, oral and presentation skills.

Should be able to articulate technical concepts in documentation.