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Senior Analyst - Billing Operations

Senior Analyst - Billing Operations

Freshworks

4 - 7 years

8 - 12 Lacs

Chennai

Posted:Just now| Platform:

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Skills Required

Administration Customer management ERP Financial reporting Reconciliation Billing Continuous improvement Stakeholder management Operations CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

We are looking for a detail-oriented and customer-focused Senior Analyst - Billing Operations to join our Finance team. In this role, you will be responsible for end-to-end billing processes, ensuring accuracy, timely invoicing, and effective customer communication. You ll act as a key liaison between internal teams and customers to ensure billing issues are resolved efficiently and proactively.

The ideal candidate brings a strong understanding of invoicing cycles, excellent stakeholder management skills, and a willingness to work in a fast-paced, global environment with flexible shifts. If you enjoy solving operational challenges, communicating with cross-functional teams, and driving process accuracy, this role is for you.

Roles & Responsibilities

Billing & Invoicing

Perform daily invoicing activities in alignment with customer contract terms and internal SLAs.
Ensure accuracy and completeness of invoices by validating data and resolving discrepancies before processing.
Enforce agreed-upon contractual payment terms while maintaining positive relationships with customers.

Error Resolution & Support

Identify and investigate billing errors, working cross-functionally with Finance, Sales, and Customer Success teams to resolve them.
Support financial reporting and reconciliation by sharing timely and accurate billing data with internal stakeholders.
Respond to internal and external billing-related queries within agreed turnaround timelines.

Customer Communication & Dispute Management

Effectively communicate with customers to understand their invoicing and payment processes.
Identify payment barriers early in the billing cycle and proactively engage with relevant stakeholders (both internal and external) to resolve disputes or delays.
Review and manage aged receivables, escalating potential bad debts and coordinating for write-offs where applicable.

Administrative & Operational Support

Maintain clear documentation of all billing transactions and communication trails.
Assist with general administrative duties related to billing and collections.
Contribute to continuous improvement efforts within the billing operations function.

Qualifications

4-7 years of experience in billing operations or related finance functions.
Bachelor s degree in Commerce, Business Administration, or a related field.
Prior experience in cash application

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Senior Analyst - Billing Operations