Senior After-Sales Support Manager (Oil & Gas - Instrumentation)

We are looking for a Senior After-Sales Support Manager with strong experience in managing on-site service teams and supporting customers in the oil & gas industry. The ideal candidate will be an expert in instrumentation products and will lead our after-sales function to ensure high customer satisfaction, timely service delivery, and long-term client relationships.

• Lead & Manage Service Teams
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• Manage, mentor, and develop on-site service engineers and technicians across multiple customer locations.
• Plan and allocate resources for installation, commissioning, troubleshooting, and maintenance activities.
• Monitor team performance using clear KPIs (response time, resolution time, uptime, etc.).
• Customer & Stakeholder Management
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• Act as the primary point of contact for key customers for all after-sales and service-related matters.
• Understand client requirements, operating conditions, and pain points, and translate them into actionable service plans.
• Handle escalations professionally and ensure issues are closed with sustainable solutions.
• Technical Expertise – Oil & Gas Instrumentation
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• Provide expert support on instrumentation products such as transmitters, sensors, valves, controllers, analyzers, PLC/SCADA interfaces, and related systems.
• Guide the team in diagnosing complex issues and recommending corrective and preventive actions.
• Support pre-sales and sales teams with technical insights, site feedback, and application-oriented solutions.
• Service Operations & Process Excellence
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• Oversee preventive and breakdown maintenance schedules at customer sites.
• Ensure proper documentation of service reports, site visit logs, and technical findings.
• Drive continuous improvement in service processes, spares planning, and turnaround time.
• Commercial & Contract Management
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• Support in negotiating and managing AMCs (Annual Maintenance Contracts) and service-level agreements.
• Track and control service costs, optimize resource utilization, and contribute to after-sales revenue targets.
• Compliance, Safety & Quality
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• Ensure adherence to HSE (Health, Safety & Environment) guidelines at all customer locations.
• Ensure compliance with industry standards and internal quality procedures.