Company Description Respo Products is a leading supplier and system integrator for Gas Detectors and Monitors in India. The company is known for its prompt attention and services, with a focus on customer retention. Respo Products offers a wide range of products including natural gas detectors, portable gas detectors, multi gas detectors, fixed gas detectors, and wireless gas detectors. Role Description This is a full-time hybrid role for a Service Engineer at Respo Products. The Service Engineer will be responsible for maintaining and servicing gas detectors and monitors, conducting installations, troubleshooting technical issues, and providing customer support. The role is located in Agra with some work from home flexibility. Qualifications Experience in servicing and maintaining gas detectors and monitors Technical troubleshooting and problem-solving skills Customer service and support skills Knowledge of gas detection systems and equipment Ability to work independently and collaboratively Excellent communication skills Electrical or mechanical engineering background is a plus Relevant certifications in gas detection systems Show more Show less
The ideal candidate will be responsible for assisting the project manager and project team with project documentation and control, job cost accounting, scheduling, and construction supervision efforts. In order to be successful, this candidate should feel comfortable taking on many tasks that require various skills, and appropriately prioritizing those tasks' completion. Responsibilities Assist with on-site management to ensure project success Ensure project plan is moving forward to meet anticipated deadlines Responsible for RFI and submittal process Processes owner billings and project related accounting issues Qualifications Bachelor's degree in Mechanical or Industrial Engineering or equivalent experience 10-15 years' of experience as a project coordinator, project engineer, or project manager Strong experience in Microsoft Office Suite Familiarity with rules, regulations, best practices and performance standards Show more Show less
Location: Agra, Uttar Pradesh (on-site) Company: Respo Products / Respo Safety Solutions Employment Type: Full-time About Us We’re a Make-in-India leader in gas detection & industrial safety solutions, serving Oil & Gas, CGD, chemicals, power and infrastructure clients across India. We’re expanding our after-sales excellence team to keep customers safe, compliant and delighted. The Role As a Customer Relationship Manager (After-Sales) , you’ll own the customer experience post-deployment—ensuring smooth onboarding, timely service, proactive maintenance, and growth of key accounts. What You’ll Do Be the single point of contact for assigned accounts—own SLAs, escalations, and customer delight. Plan and track installations, preventive maintenance, calibration schedules, AMCs & warranty claims. Diagnose issues remotely/onsite; coordinate with Service, Production, and QA for quick resolution. Maintain CRM/ERP (tickets, RMA, spares, site reports) and publish MIS/NPS/CSAT dashboards. Conduct customer trainings, refreshers, and safety audits; capture VOC to drive product improvements. Expand wallet share—identify upsell/cross-sell opportunities (AMCs, spares, upgrades). Create and standardize after-sales SOPs, checklists, and documentation (OISD/ATEX/IECEx context). Must-Have Qualifications B.E./B.Tech in Electronics / Electrical / Instrumentation (or equivalent). 2–7 years in After-Sales / Service / Customer Success for industrial products or systems. Fluent in English (spoken & written); strong presentation and stakeholder management skills. Presentable , professional demeanor; confident with customer meetings and trainings. Hands-on approach with field visits, root-cause analysis, and coordination across teams. Comfortable with CRM/ERP tools (e.g., ERPNext, Zoho, Salesforce) and MS Office/Google Workspace. Willing to travel pan-India as customer needs arise. Good to Have Experience in gas detection, instrumentation, process safety, or Oil & Gas/CGD environments. Knowledge of SIL, OISD guidelines, ATEX/IECEx/PESO compliance, and calibration best practices. Exposure to service commercial models (AMCs, spares, SLAs) and basic P&L hygiene. What We Offer Competitive CTC. Responsibility, autonomy, and a front-row seat to scale a high-impact safety business. Learning & certification support (SIL/functional safety, standards, product training). Diversity & Inclusion This role is open to all genders . We’re an equal opportunity employer. How to Apply Apply via LinkedIn Easy Apply or email your CV to [hr@respoproducts.com] with subject “CRM (After-Sales) – Your Name” . Please include: current CTC, expected CTC, notice period, and location.
Location: Agra, Uttar Pradesh (on-site) Company: Respo Products / Respo Safety Solutions Employment Type: Full-time About Us We're a Make-in-India leader in gas detection & industrial safety solutions, serving Oil & Gas, CGD, chemicals, power and infrastructure clients across India. We're expanding our after-sales excellence team to keep customers safe, compliant and delighted. The Role As a Customer Relationship Manager (After-Sales) , you'll own the customer experience post-deploymentensuring smooth onboarding, timely service, proactive maintenance, and growth of key accounts. What You'll Do Be the single point of contact for assigned accountsown SLAs, escalations, and customer delight. Plan and track installations, preventive maintenance, calibration schedules, AMCs & warranty claims. Diagnose issues remotely/onsite; coordinate with Service, Production, and QA for quick resolution. Maintain CRM/ERP (tickets, RMA, spares, site reports) and publish MIS/NPS/CSAT dashboards. Conduct customer trainings, refreshers, and safety audits; capture VOC to drive product improvements. Expand wallet shareidentify upsell/cross-sell opportunities (AMCs, spares, upgrades). Create and standardize after-sales SOPs, checklists, and documentation (OISD/ATEX/IECEx context). Must-Have Qualifications B.E./B.Tech in Electronics / Electrical / Instrumentation (or equivalent). 27 years in After-Sales / Service / Customer Success for industrial products or systems. Fluent in English (spoken & written); strong presentation and stakeholder management skills. Presentable , professional demeanor; confident with customer meetings and trainings. Hands-on approach with field visits, root-cause analysis, and coordination across teams. Comfortable with CRM/ERP tools (e.g., ERPNext, Zoho, Salesforce) and MS Office/Google Workspace. Willing to travel pan-India as customer needs arise. Good to Have Experience in gas detection, instrumentation, process safety, or Oil & Gas/CGD environments. Knowledge of SIL, OISD guidelines, ATEX/IECEx/PESO compliance, and calibration best practices. Exposure to service commercial models (AMCs, spares, SLAs) and basic P&L hygiene. What We Offer Competitive CTC. Responsibility, autonomy, and a front-row seat to scale a high-impact safety business. Learning & certification support (SIL/functional safety, standards, product training). Diversity & Inclusion This role is open to all genders . We're an equal opportunity employer. How to Apply Apply via LinkedIn Easy Apply or email your CV to [[HIDDEN TEXT]] with subject CRM (After-Sales) Your Name . Please include: current CTC, expected CTC, notice period, and location.