Customer Relationship Manager (After-Sales)

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About Us

We're a Make-in-India leader in gas detection & industrial safety solutions, serving Oil & Gas, CGD, chemicals, power and infrastructure clients across India. We're expanding our after-sales excellence team to keep customers safe, compliant and delighted.

The Role

Customer Relationship Manager (After-Sales)

What You'll Do

• Be the single point of contact for assigned accountsown SLAs, escalations, and customer delight.
• Plan and track installations, preventive maintenance, calibration schedules, AMCs & warranty claims.
• Diagnose issues remotely/onsite; coordinate with Service, Production, and QA for quick resolution.
• Maintain CRM/ERP (tickets, RMA, spares, site reports) and publish MIS/NPS/CSAT dashboards.
• Conduct customer trainings, refreshers, and safety audits; capture VOC to drive product improvements.
• Expand wallet shareidentify upsell/cross-sell opportunities (AMCs, spares, upgrades).
• Create and standardize after-sales SOPs, checklists, and documentation (OISD/ATEX/IECEx context).

Must-Have Qualifications

• B.E./B.Tech

  in

  Electronics / Electrical / Instrumentation

  (or equivalent).
• 27 years in After-Sales / Service / Customer Success for industrial products or systems.

• Fluent in English

  (spoken & written); strong presentation and stakeholder management skills.

• Presentable

  , professional demeanor; confident with customer meetings and trainings.
• Hands-on approach with field visits, root-cause analysis, and coordination across teams.
• Comfortable with CRM/ERP tools (e.g., ERPNext, Zoho, Salesforce) and MS Office/Google Workspace.
• Willing to travel pan-India as customer needs arise.

Good to Have

• Experience in gas detection, instrumentation, process safety, or Oil & Gas/CGD environments.
• Knowledge of SIL, OISD guidelines, ATEX/IECEx/PESO compliance, and calibration best practices.
• Exposure to service commercial models (AMCs, spares, SLAs) and basic P&L hygiene.

What We Offer

• Competitive CTC.
• Responsibility, autonomy, and a front-row seat to scale a high-impact safety business.
• Learning & certification support (SIL/functional safety, standards, product training).

Diversity & Inclusion

open to all genders

How to Apply

Easy Apply

Please include: current CTC, expected CTC, notice period, and location.