Senior Admission Counsellor-Study Abroad

About the Company

upGrad is a leading Edtech company focused on providing high-quality education and career advancement opportunities. Our mission is to empower individuals through innovative learning solutions and a supportive community.

About the Role

The role involves engaging with assigned leads, qualifying them for our programs, and facilitating their enrollment through effective communication and coordination with Admission Counsellors.

Responsibilities

• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

Qualifications

• Minimum of 2 years of Edtech-sales experience (Study Abroad is a plus), with at least 1 year spent in a single company.
• Min Graduation is required.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.

Required Skills

• Excellent verbal communication skills with an emphasis on fluency in the English language.
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

Preferred Skills

• Experience in a fast-paced sales environment.
• Familiarity with educational programs and services.

Pay range and compensation package

Competitive salary based on experience and performance.

Equal Opportunity Statement

upGrad is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.