Senior Academic Counsellor (Telecaller)

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Job Summary

Senior Academic Counsellor (Telecaller)

Key Responsibilities

1. Lead Generation & Counselling

• Connect with potential students and parents through outbound and inbound calls.
• Provide clear and accurate information about available courses, admission criteria, and career outcomes.
• Understand students’ aspirations and recommend the right academic programs.

2. Follow-Up & Conversion

• Maintain consistent follow-up with leads via calls, WhatsApp, and emails to ensure high conversion rates.
• Guide students through the admission process, including documentation and payment.
• Meet and exceed monthly and quarterly

  sales and enrolment targets

  .

3. Collaboration

• Work closely with the marketing and academic teams to ensure smooth lead flow and conversion.
• Participate in promotional activities, webinars, and counselling events to boost enrolments.

4. Reporting & Record Management

• Maintain detailed and accurate records of calls, counselling sessions, and admissions using CRM tools.
• Generate regular performance and conversion reports for management review.

Educational Qualification

• Bachelor’s degree in any discipline.
• Background in education, counselling, or related fields is an added advantage.

Experience

• Minimum 2 years of experience in telecalling or inside sales (mandatory).

• Prior experience in the EdTech industry preferred.

Key Skills

• Strong verbal and written communication skills (English and regional languages).
• Excellent persuasion, negotiation, and closing skills.
• Target-driven, self-motivated, and result-oriented mindset.
• Good organizational and follow-up abilities.
• Proficiency in MS Office and CRM tools.