Security Trust Analyst

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About The Role

Security Trust Analyst

Global Trust Office

ISO 27001, PCI DSS, and AICPA SOC

Key Responsibilities

• Perform first-line review of incoming Trust Office cases in Salesforce, validate case accuracy, and assign for further action.
• Respond to requests from internal sales teams regarding security and compliance inquiries from customers and prospects.
• Prepare and distribute weekly reports from Salesforce.
• Manage distribution of Security and Trust Assurance Packets (STAP) to customers and prospects.
• Collaborate with internal teams (Security, Product, Engineering, etc.) to communicate and support DocuSign’s compliance posture.
• Contribute to continuous improvement initiatives within the Global Trust Office.
• Perform additional tasks and responsibilities as assigned.
• Support after-hours requests on an as-needed basis.
  

What You’ll Bring

Basic Qualifications:

• Bachelor’s degree or equivalent work experience in Computer Science, Cybersecurity, GRC (Governance, Risk & Compliance), or related field.
• Minimum 2 years of relevant experience in cybersecurity or compliance-related roles.
• Familiarity with security and compliance frameworks such as: SSAE16, ISO 27001, NIST, PCI DSS, SOC, SIG, CSA, HIPAA, HITRUST, FedRAMP.
• Experience working in a SaaS or cloud solutions environment.
• Proficiency with Salesforce and Google Workspace tools.
• Strong analytical, communication, and presentation skills.
• Detail-oriented with excellent organizational and time management skills.
• Comfortable working across cross-functional teams and stakeholders.
• Strong passion for continuous learning and improvement.
• Understanding of the role of supply chain security in customer assurance.
  

Work Environment

Hybrid Work Model

2 days per week