Security Trust Analyst

We are seeking a Security Trust Analyst to join our Global Trust Office as an individual contributor. In this hands-on role, you will work closely with sales teams and internal security functions to demonstrate that our security and compliance controls meet industry-leading standards. You will also engage with cross-functional stakeholders across Compliance, Legal, Privacy, Product, and Engineering teams.

The ideal candidate is detail-oriented, collaborative, and passionate about cybersecurity and compliance, with a strong understanding of industry frameworks such as ISO 27001, PCI DSS, and AICPA SOC.

Key Responsibilities

Perform first-line review of incoming Trust Office cases in Salesforce, validate case accuracy, and assign for further action.

Respond to requests from internal sales teams regarding security and compliance inquiries from customers and prospects.

Prepare and distribute weekly reports from Salesforce.

Manage distribution of Security and Trust Assurance Packets (STAP) to customers and prospects.

Collaborate with internal teams (Security, Product, Engineering, etc.) to communicate and support DocuSign’s compliance posture.

Contribute to continuous improvement initiatives within the Global Trust Office.

Perform additional tasks and responsibilities as assigned.

Support after-hours requests on an as-needed basis.

What You’ll Bring

Basic Qualifications:

Bachelor’s degree or equivalent work experience in Computer Science, Cybersecurity, GRC (Governance, Risk & Compliance), or related field.

Minimum 2 years of relevant experience in cybersecurity or compliance-related roles.

Familiarity with security and compliance frameworks such as:

SSAE16, ISO 27001, NIST, PCI DSS, SOC, SIG, CSA, HIPAA, HITRUST, FedRAMP.

Experience working in a SaaS or cloud solutions environment.

Proficiency with Salesforce and Google Workspace tools.

Strong analytical, communication, and presentation skills.

Detail-oriented with excellent organizational and time management skills.