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Second Line Agent - Ticketing - LCC

Second Line Agent - Ticketing - LCC

Talentmate skillfied mentor

1 - 4 years

|

3 - 6 Lacs

Posted:8 hours ago| Platform:

Apply

Skills Required

health insurance backend ticketing mediclaim time management strategic partnerships analytical finance online sales back office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and resolve customer complaints professionally and courteously.
Provide exceptional customer service through various channels.
Collaborate with other teams to ensure seamless operations and high-quality service.
Develop and implement process improvements to increase efficiency and productivity.
Maintain accurate records of customer interactions and transactions.
Identify and escalate complex issues to senior agents or supervisors when necessary.

Job Requirements

Minimum 2 years of experience in a related field, preferably in talent management or recruitment.
Strong knowledge of ticketing systems and LCC regulations.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and organizational skills with attention to detail.
Experience working with diverse groups of people, including customers, colleagues, and management.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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